Putting customers at the centre of your company's focus.Are you maximising your revenue and profit growth and customer satisfaction?
Are you clear who are your best existing customers, clear on which ones are growing, which ones are declining, and why? Are you doing everything you can to retain and grow them? Are you clear on who your best prospects are that will most accelerate your business, and what you need to do to win them as customers?
Does every person in your team - sales, marketing, operations, support, finance, etc - have the information and tools to ensure they give the right priority that you want them to give to each of your customers, prospects and products to maximise your revenue and profit growth, and customer satisfaction?
If not, then you may be wasting time and money, failing to meet some of your customers needs, and missing great opportunities to grow your business. Some of your people may not be putting enough effort into your key customers, and some people may be unnecessarily over-servicing some of your smaller customers, that could be better dealt with by automated systems or lower cost members of your team.
IS Online's Visual Dashboards could help. There are 2 key dashboards which work together:
We visualise and simplify, to help you prioritise, to give your customers great service driving your revenues and profit growth. We don't want to create more systems and data for you - you have probably already invested in several of them. Our dashboards leverage the information in your existing systems and makes it easier to access, visualise, and efficient to use, to get more value from the systems you already have.
By bringing the data available from multiple systems, categorising, simplifying, and visualising in a repeatable way that takes you no effort, it makes those systems more valuable for your team to use, and helps you grow your business without massive investment or new systems.